Customer Service Representativ · Pune

BP India is hiring a Customer Service Representative in Pune to manage customer inquiries and provide seamless service support across regional operations.

Responsibilities

• Handle incoming customer requests and inquiries via phone, email, and digital portals.
• Provide accurate, prompt, and courteous assistance regarding products, services, and accounts.
• Diagnose customer issues and coordinate with internal functional teams for swift resolution.
• Maintain comprehensive and up-to-date customer interaction logs in the CRM platform.
• Adhere to established service level agreements (SLAs) and internal quality guidelines.
• Escalate complex or high-priority service issues to relevant operational teams.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Assist in managing customer onboarding, documentation, and routine account verification.
• Identify recurring customer pain points and provide feedback for operational improvements.
• Collaborate with logistics, billing, and regional supply chain teams to resolve queries.
• Participate in ongoing service quality reviews, product training, and team meetings.
• Maintain high levels of customer satisfaction and positive brand reputation.